Offboarding is the process of parting ways with an employee, and should receive careful attention. Some of the core objectives of offboarding should include a total logistical cutoff from sensitive databases, transferring work to others, maintaining a positive relationship, and gaining valuable feedback via an exit interview. The exit interview in particular should be treated as a special chance to gain insight into what management can’t see.
Last impressions are often lasting impressions, and offboarding is a company’s chance to get it right. Negative experiences have a ripple effect on a company’s reputation in the marketplace. The average employee tells upwards of 20 people about a bad experience and only 11 people about a good experience. One study even suggests that it takes 40 positive reviews to undo the damage of one negative review.
Most importantly, the way you offboard is a powerful signal to current and former employees that you are who you say you are, and that employees matter more than just their contribution to the bottom line. By treating employees well from beginning to end, other employees feel safe knowing they’ll receive the same respect.